• The Instagram widget is not showing

  Check the app block, theme template, widget ID, connection, and plan status.Featured

• New Instagram posts are not appearing

  Check the normal sync schedule and request a safe refresh when needed.Few readers

• Stories or highlights are not showing

  Refresh story media, check visibility, and confirm the widget content choice.Few readers

• Videos or Reels are not playing

  Check plan access, processing, autoplay settings, and browser playback rules.Few readers

• Saved widget changes are not visible

  Confirm the correct widget, save state, theme block, and storefront cache.Few readers

• Instagram will not connect

  Fix username, privacy, verification, and expired connection problems.Few readers

• Contact support with a technical issue

  Share the useful details that help our team investigate without exposing credentials.Few readers