> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ifeed.bio/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Ask about a charge or refund

Billing questions and refund requests need a human review. Shopify processes the app charge, while our team checks the subscription history and the details you provide.

## Send the useful details

Open the chat bubble inside InstaFeedStory and explain:

1. State the charge date and amount shown by Shopify.
2. State the plan name shown on the Billing page, if one is visible.
3. Explain whether you already cancelled, changed plans, or uninstalled the app.
4. Explain why you are requesting a review or refund.

Do not send your Shopify password, payment card number, API keys, recovery codes, or other account credentials.

[IMAGE PLACEHOLDER: Add an annotated example of a Shopify app charge with the store name, invoice number, payment details, and other private information fully blurred. Highlight only the app name, date, and amount.]

## What happens next

Support creates a billing review for the team. A refund is not automatic, so the team cannot promise approval, an amount, or a completion date before reviewing the charge.

Keep the app installed until the team confirms whether storefront or subscription access is needed for the review. If you already uninstalled it, simply mention that in your message.